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The Top 11 Social Media Crises of 2017


I speak a lot to student and marketers alike about social media crisis management as I believe it can have


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Samsung PR disaster or crisis management? When it all goes up in flames.


It has been a truly torrid couple of weeks for consumer giants Samsung. In an instant world, even minute issues


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VTECH Crisis PR FAIL keeps rolling after major hack attack


The last couple of months have been rather choppy for children’s tech brand VTECH. Two months ago its online app


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Managing an Online Reputation – A practical book for dealing with a social media crisis


This is my review of a book called Managing Online Reputation: How to Protect Your Company on Social Media which


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Government crisis: Watch out for typos they could cost you £9million


In the news this week the tiny difference between ‘Taylor & Sons Ltd’ and ‘Taylor & Son Ltd’ has ended


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Crisis Management: Airasia Crisis Takes To Twitter


The CEO of Air Asia and owner of QPR Tony Fernandes faced his biggest challenge last month when an Airasia


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Tripadvisor and how to get fined for negative reviews


Last month I was quite shocked to stumble upon an article about a couple who were actually fined for leaving


Social media and crisis management – infographic


I have been writing about online crisis management for years because as you know I do love a good crisis


Online Crisis Management Seminar at Share This Live


Just over a couple of weeks ago I visited London to speak at the CIPR’s annual social media conference on