Tag: crisis management

We live in a hyper-connected world, where news travels fast, and social channels amplify even the smallest incidents While this has advantages, it has also made businesses more vulnerable than ever Today, a PR crisis can quickly snowball into a...

A crisis is an event that threatens your company’s ability to conduct business Crises could be expected or unexpected For example, if you’re planning to lay off employees, it’s fair to anticipate some form of crisis However, in most cases,...

I speak a lot to student and marketers alike about social media crisis management as I believe it can have a huge impact on a brand's reputation and share price if you get it wrong Even today I am amazed at how many brands just pass the social media...

It has been a truly torrid couple of weeks for consumer giants Samsung In an instant world, even minute issues can spiral into a PR disaster, so when a major clanger is dropped- damage can be cataclysmic And this has very much been the case this...

The last couple of months have been rather choppy for children’s tech brand VTECH Two months ago its online app store was hacked and personal data of more than 48 million adult customers and 63 m children was allegedly stolen causing a major...

This is my review of a book called Managing Online Reputation: How to Protect Your Company on Social Media which is a book is written by Charlie Powell and produced by Palgrave Pocket Consultants I read it over the Christmas holidays whilst...

In the news this week the tiny difference between 'Taylor & Sons Ltd' and 'Taylor & Son Ltd' has ended up costing our Government £9 million - so I guess that's me and you too Yes the Government had a major crisis on its hands after a typo...

The CEO of Air Asia and owner of QPR Tony Fernandes faced his biggest challenge last month when an Airasia flight was sadly reported missing On December 28th at 7:24 hours Airasia reported the QZ8501 flight from Surabaya to Singapore had lost...

Last month I was quite shocked to stumble upon an article about a couple who were actually fined for leaving a negative review on TripAdvisor Tony and Jan Jenkinson, had been on their way to Oxford to visit family, when they stopped off at a...

I have been writing about online crisis management for years because as you know I do love a good crisis and helping out is one It's actually the topic I covered in Share This Too last year and more recently in an article for E-Consultancy Anyways I...