The Top 11 Social Media Crises of 2017

I speak a lot to student and marketers alike about social media crisis management as I believe it can have


Samsung PR disaster or crisis management? When it all goes up in flames.

It has been a truly torrid couple of weeks for consumer giants Samsung. In an instant world, even minute issues


VTECH Crisis PR FAIL keeps rolling after major hack attack

The last couple of months have been rather choppy for children’s tech brand VTECH. Two months ago its online app


Managing an Online Reputation – A practical book for dealing with a social media crisis

This is my review of a book called Managing Online Reputation: How to Protect Your Company on Social Media which


Government crisis: Watch out for typos they could cost you £9million

In the news this week the tiny difference between ‘Taylor & Sons Ltd’ and ‘Taylor & Son Ltd’ has ended


Crisis Management: Airasia Crisis Takes To Twitter

The CEO of Air Asia and owner of QPR Tony Fernandes faced his biggest challenge last month when an Airasia


Tripadvisor and how to get fined for negative reviews

Last month I was quite shocked to stumble upon an article about a couple who were actually fined for leaving

Social media and crisis management – infographic

I have been writing about online crisis management for years because as you know I do love a good crisis

Are Android TV boxes going to kill cable?

So last week I was talking to a friend of mine who likes his tech and he was telling me

Cannabis and Crisis Management

Its been a busy few months at Prohibition HQ and so I have been busy sorting out a number of

Speaking on the Future of Social Media at Leeds Business Week

This is just a quick note to let you know that tomorrow I will be speaking on The future of

Online Crisis Management Seminar at Share This Live

Just over a couple of weeks ago I visited London to speak at the CIPR’s annual social media conference on